Knowing computer networks is complicated and not that easy to keep up with...
Marloe Group, Inc. manages networks.

We are a tool to turn your technology into a functioning IT department that is responsive and focused on your company, and we use industry standards to ensure the integrity of your investment.

How do we do that and why doesn't everybody?

Rules that apply to disaster avoidance, risk management, and data redundancy, have to be followed or your company could suffer a business interruption, one that could cost you your business. Experience is an excellent school and we have managed servers and networks since 1985. The technologies change, the products may vary, but the core responsibilities of IT have not, but you have to have been in IT since 1985 to know that.
Why is all that important?
Consider this...

A Chief Information Officer is in charge of a large company's Information Technology or IT, and its her job to keep up with these issues.

Her responsibilities are to manage how their money is being spent.  To do this she must evaluate daily costs, protect the company's data and infrastructure, and to budget for the future in technology, while delivering a product to her fellow employees of performance and better customer service.

A CIO has training on business related IT decisions, not on manufacturer's product lines, and that is to ensure she has the business needs as her top priority, not any particular vendor's solution.

Good results don't always come from one manufacturer, usually they come from many. She has to be conscious of how that new equipment achieves the company's goals, and enhances the existing technologies.  She has to understand how it will effect system fault tolerance, IP addressing, backup and redundancy, data availability and recoverability, renewal dates, routing schemes, Data and Ethernet security, social engineering, obsolescence, domain resources, applications, patch management, and policies and procedures.

How do you keep your IT aware of thousands of products and solutions
but remain focused on YOUR company?

At Marloe Group we understand that situation completely.

Every company faces this issue whether they know it or not.

We also understand how that position can be perverted into a career launching experiment, or an authoritarian regime that gets more powerful than the president of the company.

That is why we talk about geeks and hacks, in our ads. There is a difference between fixing something and being a part of a company organization, and it stems from the mindset.

Managed Services is a way for us to provide a CIO level of solution to your business, in terms that you can understand and feel comfortable with.

We don't hate geeks, we understand them.

There is nothing wrong or bad about fixing computers, there are thousands of companies out there, but professionalism is not measured in ability.

You can always run out and take a computer to a local repair shop, and bring it back repaired, but at some point your IT department becomes something more, a better icon of your business strategy, and you realize your employees spend more time on their computers building customer relationships than they do with your customers.

Suddenly that interface has to be better.

That's when you need Marloe Group,
and Managed Services may help.

Through our Managed Services Solutions:

You pay one monthly price and all our service work, all our knowledge and expertise, technology and guidelines are included. That means; network monitoring, patch management, disk usage and maintenance, backup and recovery, virus and spyware protection are included on all devices placed on the plan*. We apply rules and guidelines to your technologies that protect your company from business interruptions and downtime, automatically. For example:

A Single Server Agreement runs $396 / Month

Workstation Agreements are $59 / Month per workstation and

Firewall and Data Security Protection run $95 / Month

We provide the same level of service on a time and materials basis also. Our hourly rates are $125 per hour. On an average of two hours a week, a managed services agreement can save you a lot of money.
Included in price with MARLOE GROUP:

New Hardware or Software (Labor Only - Incidents Per Year)
Normal Remote Maintenance (Hrs / Month)
Mal-ware Removal (Hrs / Month)
Server Defragmentation (Incidents / Year)
MS Updates/Patches (incidents / Year)
Network Documentation
Annual Network Analysis – Threat vulnerability
Discounted Trip Charge (applies to billable time)
Software Management - Documentation
Network Connectivity Issues
Monitoring of server logs and errors, backup logs and errors
Management of Printer Security and Network Access
User Management - Password and Rights
Storage Monitoring
Remote Access
Monthly Site Inspection and Audit
Network Analysis - Complete Report
Server O/S Install After Crash
Priority Scheduling
Anti-Virus Monitoring
Backup Monitoring
Patch Management
Early Warning and Preventive Alerts
Co-Session Support (hrs/month)
On-Site Application Support (hrs/month)
Telephone Support (Incidents Per Month)
Complete Software install after crash (eg, SQL, Exchange), incl data
Full, Paid Subscription of Anti-Virus and Comprehensive 'Mal-ware' protection!
'Soft/erratic' errors from firewalls, gateways, access points, routers, switches

The most important part Included in that price is peace of mind.
*Standard plan covers normal daily operation and maintenance, additional services, upgrades or installs are not included, but at a special discounted rate. A certain number of hours are predicted in this schedule and almost all service work may be covered. Some devices may have to be brought up to compliance before they can be included in this program, Contact Marloe Group for more details.
How do you know you made the right choice?

How Does this Effect you?

What do our customers say?
How can we help?
Experience - Our expertise has been called upon by the U.S. State Department as well as Banks and Computer Manufacturers based in Houston.

FSDM - Our methodology for IT has been built up from 20 years of computer networking experience, and what makes us different is we wrote it all down.

Managed Services - Our solution will allow you to manage your business while we take care of the tools that make your business run. Our experience guarantees your IT department will be a better more responsible department. Our policies and procedures give you tools to see what is really going on.

Documentation - We document our work, and your network. If things go bad and you have to evacuate the building, there are procedures for shut down, for evacuating equipment, and protecting data, written so that anyone can figure it out. Minimize your risk, call Marloe Group today.


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